Developing our Adminly platform with a human touch
The human touch is at the core of MetaProvide’s philosophy. With Adminly, we don’t just offer tech-driven solutions. Our human Virtual Assistants are available to help you both navigate the Adminly platform and find administrative solutions for growing your wellness business.
Depending on your business needs, working with an Adminly VA can help you find personalised solutions for day-to-day pains. Our VAs assist with customer service, marketing, social media, event organising, calendar management, finances, research and other admin needs you may have.
As well as working with providers directly on the Adminly platform, VAs played an integral role during our research and development phase. Meeting weekly with 10 pre-pilot providers, our VAs could accurately identify their individual business pains and needs. This close working relationship ultimately enabled our Product Team to build a functional platform, tailor-made to help providers help more.
How was our Virtual Assistant Research conducted?
Working as a bridge between providers and our Product Team, VAs assessed administrative pains and needs through weekly meetings. They aimed to help providers grow their businesses, while also helping the Product Team create a platform with the right solutions for well-being providers across Europe.
During one-on-one meetings, our VAs tested new and personalised administrative solutions, supporting both providers’ business growth and the Product Team’s development work. VAs created forms and mind-maps, built websites, maintained social media accounts, organised events and managed calendars.
With input from VA Research, our Product team built the Adminly platform to include:
- Secure video conferencing and chat
- Link for scheduling appointments
- User-friendly dashboard
- Easy access to client information
Our research and development continue, to offer new features (watch this space):
- Auto-fill for emails
- Payment check (with Stripe)
- Different levels of access
- Burnout protection system
- Booking plug-in for websites
- VA time management
- Research storage
- Rating system
Our Virtual Assistants also developed and tested Adminly’s Micro-services, which include:
- Marketing Plan
- Business Plan
- Website and Logo development
- Social media management
- Audio and video editing
- Podcast guide
- Content creation
What we've learned through VA Research?
With the help of VAs, providers could accomplish some business tasks they had previously found impossible, such as branding and social media. Our providers now have more free time to support their clients, with many increasing their caseloads.
At the same time, they enjoy more time for their personal lives. Now we’re combining the Adminly platform and VA services, excited to help more providers find the right solutions for their businesses.